When they call on me, I will answer; I will be with them in trouble. I will rescue and honor them. [Psalm 91:15 (NLT)]
When we moved to our small Midwestern town over fifty years ago, we paid our utility bills at the local drugstore and I longed for the “good old days” when we sold our northern home recently. Trying to update our information and go completely paperless, I attempted to access our various accounts on line, meaning I had to remember (or create) a wide variety of user names and passwords. If I managed to sign in, I’d get to the security questions and discover that my favorite color or dessert is not what I thought it was! Once past that hurdle, I had to prove I wasn’t a robot by deciphering those squiggly letters and numbers (a near impossibility)!
When I couldn’t accomplish my task on line, I’d resort to a phone call. It would be answered with a computerized voice offering a list of options, none of which ever seemed quite right. Another robotic voice would then ask a series of questions (“to better serve your need.”) Eventually, after being put through several programmed interrogations, I’d be put on hold. When I wasn’t being told how important my call was, I was subjected to a loop of horrible music and advertisements for additional services (along with the helpful suggestion that I go to the company’s website which, of course, I had already tried.) Occasionally, a voice would tell me how much longer I would be in the queue before an operator would be available. When I took the option of having them call me back, the call never came! Once, after holding for what seemed an eternity, I got disconnected! When I finally spoke with a real person, it was often someone in a distant land whose accent baffled me as much as mine baffled his. We’ve all been in similar situations. We cry out, “Is there no one there who can hear me, who understands my problem, who cares, or who can help?”
Thank you, God, for never requiring me to log on to your heavenly site. Thank you for not requiring an account number, a user ID, a password, or a security question. You always know who I am, where I am and what it is that I need. Thank you for being available 24/7, never putting me on hold, and always returning my call. Thank you for understanding me, even better than I do myself. Thank you for speaking softly yet clearly to me. Thank you for never passing me off to someone else and, most especially, thank you, God, for never dropping my call!
And He knows my name. Every step that I take,
Every move that I make, Every tear that I cry,
He knows my name. When I’m overwhelmed by the pain
And can’t see the light of day, I know I’ll be just fine
‘Cause He knows my name – He Knows my Name! [The McRaes]
I will answer them before they even call to me. While they are still talking about their needs, I will go ahead and answer their prayers! [Isaiah 65:24 (NLT)]
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